"Oh, no!" One of our best customers, an interior designer, was in mid-conversation with a staffer when she caught sight of a new sectional across the showroom. "Impossible!" she exclaimed, striding over to examine the piece. "I simply don't believe it."
Turns out, she had a history with this particular piece of furniture. Six months ago, she had been working for a couple that had been - hmmm, how to put this nicely? - very challenging clients. They bickered so much during the design process that she felt like more of a referee than a designer.
What really broke her spirit, she confessed, was selecting their sectional. Last winter, the trio trekked through the snow to all the furniture showrooms in and around Boston. Every couch she suggested they dismissed as too soft, too firm, too stiff, or too sloppy.
Eventually, they agreed on a style. That's when picking the fabric became the new nightmare. They spent endless hours poring over swatches. Finally, the couple settled on a custom tight-back sectional with a chaise and the designer placed the order.
Sixteen weeks later, and a dozen or more anxious client phone calls to the designer, the sectional was delivered. The couple had a rare moment of miserable agreement - they just didn't like it. Without telling their designer, they shipped it off quietly to FCG.
So here it was sitting in our showroom. The sectional was spotless, stylish, and well crafted with vivid colors. Its price tag was a fraction of what the couple had paid only a few weeks earlier. The designer ran her hand over the fabric. "What a waste," she said sadly.
Shortly after she left, a family of six wandered in. Catching sight of the sectional, the teens raced across the showroom and leaped on it joyfully. "Can we get it?" they begged their parents. "It's awesome!"
I wish the dejected designer had stayed long enough to see how much this family loved the sectional. All her work and talent were finally being appreciated. I thought it was proof of the old adage: beauty is in the eye of the beholder. Happy people can find it pretty much anywhere.