What is life going to be like once the threat of coronavirus has eased for Americans?
Life, as we knew it, will be changed in ways large and small over the next few years. Our working lives will be different and so will our home life as we adjust to the new normal. Three months of lockdown have radically changed the way we work, shop, socialize and educate our children.
What exactly does all this mean for retailers like FCG?
That’s what’s on my mind these days. We’re looking forward to re-opening our three stores with appropriate precautions to guard the health of our employees and customers once we’ve gotten the approval of state authorities. But we’re also making small changes so that our customers can start shopping again with confidence.
After all, after three months of sheltering in place, there’s a new urgency about updating our homes and making them more comfortable – especially if lockdowns like the one we’ve lived through might be more common in the future.
One of the changes we’ve implemented recently will offer peace of mind to our customers when they buy furniture and home accessories online. Under our old policy, all sales – online and in the stores – were final. Now, we will allow customers to return items bought online under certain conditions.
What are the conditions? For one, any item purchased online can be cancelled within five days from the time of purchase. This newly relaxed policy gives our customers the opportunity to visit our stores and inspect the item before loading it into their cars. Once the item has left the store and our parking lot, that sale is final. We've also relaxed our policy for those opting for a local delivery. We hope this gives our customers more confidence when they proceed to checkout.
Like every business in the U.S., we’re experimenting with new practices to better serve our customers. (Check out our Covid 19 Addendum to our Return Policy on our website. ) We’re trying to be responsive to their needs and concerns in this strange new post-virus world. We suspect there will be a few people who will push the limits of our newly relaxed guidelines but for the most part our customers understand and appreciate our policies.
Going forward, all of us are going to have to adjust to a new and radically different world. One thing you can count on: FCG is going to make sure you have safe access to the best high quality furniture and accessories in New England.