Furniture Consignment Gallery Blog

Even on a big boat, space is tight. That makes furnishing the place a challenge, especially when you make the boat your full-time home. In fact, it is probably every bit as frustrating a puzzle as a Rubik's Cube.

Which explains the email I got earlier this week from a customer, whom I'll call the Captain. "Greetings, Jay," he wrote. "Get out your tape measure. Prepare to be ACCURATE - to the eighth of an inch or better. These measurements are crucial and will require eyeballs at floor level."

Apparently, the Captain had fallen in love with a beautiful walnut chest of drawers he'd found on our website He wanted to install it in his bedroom on the boat. The problem? The dresser was 25 inches wide - two inches wider than the aft door.

Living at sea, the Captain apparently has acquired a necessary ingenuity. "What is the height of the legs under the chest?" the Captain asked in his email. Perhaps, he mused, he could turn the dresser on its side and spiral it around the door frame. The legs, he warned, would have to be at least 2¼ inches high to accomplish this feat.

Even by email, the Captain was a commanding presence. "Jay," he wrote, "remove the upper-most drawers from the dresser. Look inside and determine how the top of the dresser is attached. Is it by glue or by screw? I may be able to remove the top. Hence, it will easily clear the narrow door frame."

The Captain is one of my favorite customers even if he does make me feel like a bit of a swabbie. He loves fine furniture - and he really likes the bargains he finds at Furniture Consignment Gallery. He also knows he can rely on our associates to get down on the floor and get those measurements quickly and accurately - down to the sixteenth of an inch.

He's been shopping our website for years and we've had the honor of furnishing his sixty-foot, thirty-ton boat, which is moored in a slip in Los Angeles. Every couple of months, he finds a piece he loves and after has it shipped three thousand miles to the marina he calls home.

I'd like to meet the guy one of these days. I'd like a tour of his boat. Most of all, I'd like to find out how he managed to get a 25-inch wide dresser through a 23-inch wide door.

      When we assumed the reigns at Furniture Consignment Gallery 7 years ago, all of our efforts and energy was focused on serving our local customers. But that's not true anymore. Now, it is global. Consider one of our new customers, Bob, who lives on an island called Hilo in Hawaii, 6,000 miles from Hanover. He found Furniture Consignment Gallery on the Internet, and in our inventory, he discovered the perfect dining room set. Shipping, he conceded cheerfully, would almost be prohibitive, but living on an island in the middle of the Pacific takes a certain can-do attitude and he was up to the challenge, so we sent the set off to a customer we'd only met over email and the phone. Here's what we heard a few weeks later:

Aloha, all!

     The dining set arrived in a total of seven pieces, not 500, as I had feared.  Six thousand miles over road and ocean - with no problems and no breakage - may not be a record, but it impresses me. I am attaching photos of the pieces in their new home with their westward view over the Pacific. The table and chairs look more at home in the land of taro and ahi than in the land of the bean and cod.

Thank you,

Bob

  Only a few weeks later, we got another call from the Pacific Coast. This was from a man who was outfitting a yacht in sunny LA. He was looking for a desk small enough to fit through the door of his stateroom, and thanks to our website, he'd found the perfect piece on the showroom floor in Hanover. Once again, the piece was packed up carefully and shipped across the continent. Here's the note we got from Nick: "What a gorgeous little desk. Looks like it came with the boat! Now, I need a larger dresser!" Thank You, Nick The Internet has rattled every corner of the business world, even ours. Bob and Nick taught us two important lessons. One: Customers will go a long way to find quality and value. Two: No matter how far out we can cast our net, our customer still wants that personal relationship and attention that only a small business can provide.