Furniture Consignment Gallery Blog

   Cruising in and out of beautiful inlets on a borrowed jet ski, I spent Memorial Day on New Hampshire's Lake Winnipesaukee, trying to forget about furniture for a day. Suddenly, I caught sight of a big man in a little kayak. His fishing pole was being yanked to the very core of the earth.

     I stopped to watch the struggle and he waved me closer. Already, this was more entertaining than schlepping a chest of drawers down the stairs of the showroom. He said he had been waging war with this fish for over an hour. It was a giant lake trout, he exclaimed, a native of the cold, deep waters of Winnipesaukee. He asked if I could help steady him. The powerful fish seemed intent on toting his little vessel around that massive lake like the shark in the film 'Jaws.'

     I moved in to help, but the fish wiggled free and vanished.  This formerly ecstatic fisherman was now just exasperated and exhausted from his long battle with Moby Dick. He asked me to tow him to shore so he wouldn't have to paddle. Wary of my clumsiness on the jet ski, I hesitated, but finally agreed.

     Within minutes, we were on our way. Turning to check on my new friend, I noticed he was wobbling in my wake. I fumbled with the controls and inadvertently hit the gas, rocketing forward. Instant capsize! He was being hauled home at high speed - completely underwater.

     When I reached the shore, I paused and my new friend swam to the dock, drenched and defeated. Head down, his flooded sneakers squished with every step. Clearly wishing he had never made my acquaintance, he was, nonetheless, a good sport and nodded good bye.  

     As for me, I have managed to overcome every minor annoyance this week by invoking the hilarious visual of that poor schmuck upside down in his kayak while I raced to shore. Mea culpa, man. 

     A warning to all: keep me away from the heavy machinery. That's why I leave the truck driving to our stellar crew Nick or Matt, and I ride shotgun position.

     We all have our place in life. Mine, apparently, is in the showroom.

      When we assumed the reigns at Furniture Consignment Gallery 7 years ago, all of our efforts and energy was focused on serving our local customers. But that's not true anymore. Now, it is global. Consider one of our new customers, Bob, who lives on an island called Hilo in Hawaii, 6,000 miles from Hanover. He found Furniture Consignment Gallery on the Internet, and in our inventory, he discovered the perfect dining room set. Shipping, he conceded cheerfully, would almost be prohibitive, but living on an island in the middle of the Pacific takes a certain can-do attitude and he was up to the challenge, so we sent the set off to a customer we'd only met over email and the phone. Here's what we heard a few weeks later:

Aloha, all!

     The dining set arrived in a total of seven pieces, not 500, as I had feared.  Six thousand miles over road and ocean - with no problems and no breakage - may not be a record, but it impresses me. I am attaching photos of the pieces in their new home with their westward view over the Pacific. The table and chairs look more at home in the land of taro and ahi than in the land of the bean and cod.

Thank you,

Bob

  Only a few weeks later, we got another call from the Pacific Coast. This was from a man who was outfitting a yacht in sunny LA. He was looking for a desk small enough to fit through the door of his stateroom, and thanks to our website, he'd found the perfect piece on the showroom floor in Hanover. Once again, the piece was packed up carefully and shipped across the continent. Here's the note we got from Nick: "What a gorgeous little desk. Looks like it came with the boat! Now, I need a larger dresser!" Thank You, Nick The Internet has rattled every corner of the business world, even ours. Bob and Nick taught us two important lessons. One: Customers will go a long way to find quality and value. Two: No matter how far out we can cast our net, our customer still wants that personal relationship and attention that only a small business can provide.

Sitting at the breakfast table slurping my last spoonful of Honey Bunches of Oats, I felt a breeze behind me, then heard the screech of wheels rounding the corner. Based on the fraction of a second between the breeze and the screech, whatever it was that just blasted through the kitchen was moving fast. I whipped my head around to see my nine-year-old son, Collin, racing down the hallway on his roller blades. "Whoa, whoa, no, no, NO!" I hollered after him. "Not in the house!"  

Collin spent a lot of time over school vacation week this holiday with a friend who lives around the corner. Their home is different from ours. They're a hockey family, and we're not talking just tickets to the Bruins. Their house is a rink - with furniture. The kids' rollerblades have worn a groove into the hardwood floors. Doors and walls have weathered more than a few collisions. There might even be some blood. To their credit, our neighbors have raised a brood of great hockey players, but most families choose to put a limit on the amount of fun allowed in the home.

Raising kids to enjoy - but also to respect -- your home and its furnishings is a challenge. We've seen the gamut in our clients' homes. Some couples spend thousands on a mahogany dining room set, then let their children race toy cars on its gleaming finish. Conversely, one newlywed couple is wrestling with the decision of how to furnish the living room for this, their second marriage. He doesn't have children; she has three. He wants formal and fancy; she knows the carnage kids can inflict on furniture. If not managed with care, that situation has disaster written all over it.

So where is the happy medium? How can you satisfy an adult's need for beauty with a kid's desire for fun? It is not easy, but here are some ideas that may help you figure out a solution:

• Give the kids a few areas in the house where they can be kids. We, as parents, should encourage playtime. Even some roughhousing is healthy. Big or small, some part of your home should be dedicated to fun. And when things get a bit out of hand, as my Mother used to holler to us: "Take it out to the front yard!"

• Create a warm, cozy place in your home where you can come together as a family. A place where everybody is comfortable.  A place where you won't trip over toys. A place where kids can snuggle up with Mom and Dad.

• And, yes, your home should have some special items that are meaningful to your family. Maybe they are costly new pieces that create a certain look. Maybe they are treasured heirlooms passed down from parents or grandparents. One of the responsibilities of parenting is teaching kids to treat special possessions - their own and others' - with respect. My Dad would drive me crazy when he would knock my feet off the coffee table. Somehow he could see the fresh scratch on the wall before entering the home from work. We put our dents in our home, but my brothers and I also learned the valuable lesson of respecting the family's hard earned assets.

And here's one last tip. New furniture can be very costly. But there's an alternative for those who value quality furniture -- while also understanding that indoor rollerblading on rare occasions (and snow days) might be necessary. Shop smart. Shop consignment. If you don't mind a tiny scratch or two, you'll find a great selection of quality pieces at Furniture Consignment Gallery in Hanover and now in Chestnut Hill. They didn't have consignment stores like ours when I was growing up. If there had been, I'm sure my family would have been regular visitors.