Furniture Consignment Gallery Blog

"I will close," Ron, the manager of our store in Hanover, said nonchalantly. "I don't really care about the ribbon-cutting ceremony." Then he reached under the counter and pulled out an oversized, foot-long pair of blue plastic scissors. "By the way," he said, handing them to me, "I found these and I thought they would be great in the photographs."

Who knows where he found the scissors but he had bought and hidden them as a surprise for the ribbon-cutting when we opened our new store in Plymouth. And as for his comment that he didn't care about attending? I wasn't buying that line of manure. Being at the opening meant everything to Ron. Right then, I knew we would wait for him before we cut the ribbon.

Last Thursday, we formally opened our third store. Ron arrived just as Christa, our photographer, was documenting the event. She waved him up to the crosswalk where the red ribbon was strung from post to post. There, he joined his twin brother, Brad. Click went her camera.

Ron smiled and clapped his beaming twin on the back. We'd recruited Brad from Florida to manage the new store. This was his moment, but it was a moment largely due to his brother. Ron has been with Furniture Consignment Gallery since 2006, and year after year he has steadily grown the store in Hanover. He gave us the confidence to make this bold move. As a result, we doubled our inventory, broadened our footprint in New England, and hired his brother Brad.

Since December, Ron has quietly done all he could to ensure his brother's success. He sent some of the fine furniture in his inventory to Plymouth. On his days off, he would quietly sneak into the new store to set up the checkout counter, un-box lamps and arrange furniture.

On Thursday, we took a lot of photos. After all, it isn't every day that we have a ribbon- cutting ceremony. We'd re-arranged the group about a dozen times when I heard a sudden "Snip!" Impatient with the endless camera clicking, Collin, my ten-year-old, cut the ribbon and announced to the crowd, "Plymouth is now open for business."  

I was flooded with relief. "Thank you, Collin," I thought. Thanks for ending the anticipation and launching this new phase of our business. The twins seemed even more grateful than me. I guess they suddenly realized they were going to have a lot of fun together in this world of furniture consignment.  

So drop by our store in Plymouth. You'll find sofas from $229.99, dining sets from $349.99 and sectionals from $1,199.99. We've also got accessories for your beach house and beautiful lighting for any house on any Main Street. All our stores are celebrating. We are offering 10% off on all merchandise through Sunday. Indeed, Plymouth is open for business.

Just days before Christmas, the ping pong table went on sale. I couldn't resist. So I bought it and hid it from my wife and boys in the garage.

What fun this will be, I thought, giddy with anticipation. Best gift ever! We'll spend hours playing together, laughing together, hugging, high-fiving our victories. Everyone knows that ping pong is the Elmer's glue of family bonding.

On Christmas Eve, with the boys tucked in bed, I raced to the garage. My wife stood at the front door, skeptical. My last-minute no-list shopping expeditions have been known to be problematic. Every year, I set off like a 17th century explorer: armed, determined and dangerous. She never knew what I would drag home.

As I rolled the table up to the house, it looked more and more like an enormous mastodon. We could hardly squeeze it through the door. Suddenly, I realized with a crushing sense of doom, we'd never wrestle this baby down into the basement.

"Brilliant," my wife snarled.

Fortunately, I've got furniture-moving expertise. And our family room was full of furniture - pretty much all of it unnecessary in my view! I tipped the sofa on its side, rolled a chair around the corner, and flipped the ottoman into another room. When the dust settled, I'd created a sports arena with the table in the center.

Christmas morning arrived, and there were shrieks of joy from the boys. We picked up our paddles and the battle began. Outside, snow flurries whipped around the house. Inside, ping pong balls bounced off the walls.

When grandparents, and uncles arrived, they had to suck in their bellies to squeeze around the furniture stacked by the front door. A crowd gathered around the table. Merrily, we fought for ping pong supremacy. My wife even managed to forgive me - that is, until a ball splashed into the pan of gravy bubbling on the stove.  

And then it hit me. Maybe I wasn't the only fool who brought home a gift so large it required us to empty the house of furniture. So if you, like me, got swept up in the holiday spirit and you need to sell off your furniture to accommodate a new ping pong table ... well, Furniture Consignment Gallery is here to help.

But as for your fuming spouse, you're on your own.

His big hand had been toughened by years of hard work. He was in construction, and he'd seen his fair share of hard times. A homebuilder on the South Shore, he was hoping to sell off the furniture that had graced a model home in a development he'd started in 2007.

Back then, he had big ambitions. His houses were lavished with granite, marble and exotic woods. Like most everyone else in the boom years, his buyers were giddy on easy money. They borrowed big to buy, and his upscale community was abuzz with all the signs of new wealth. Landscapers tended tidy lawns, and driveways were filled with shiny SUVs.

Then came the crash.

Almost overnight, a number of homeowners lost their jobs - and their ability to make payments on those big mortgages. Realtors' signs popped up all over the development. Desperate, owners were selling their homes for less than they paid.

With the market in tatters, the builder walked away from the development. He finally sold the model home and stored its furniture in a half-empty office building he owned not far away.

Recovery starts with a glimmer of hope. Business is picking up for one of the tenants in his building, and the fellow wants to expand. So the furniture has to go to make room for the growing company, the builder explained to me.  

We were happy to help. There were some nice pieces with nary a scratch on them. Even more encouraging is the thought that the economy may be inching out of the hole it's been in since 2009. Let's hope my new friend and his expanding tenant are leading indicators.

Her cats slithered between the chairs as we stepped through the front door. In the living room we saw a kitty jungle gym and a couple of litter boxes. A well-worn cat scratching post, like a massive cactus, was perched in one corner of the kitchen. Nick, our highly allergic truck driver, looked panic-stricken. Hives were imminent. We backed out quickly, knowing that the strong eau de feline meant her furniture wouldn't find a spot in our showroom.

At our next stop, we were greeted by a disdainful French Bulldog, clearly in the midst of a long aristocratic reign as Louis XIV. He made it obvious: every sofa and chair in the house was part of his kingdom.

Later, I got an email a good friend who recently lost his beloved dog to cancer. For years, the dog had treated the coffee table like a chew toy. We were planning to repair the table. "Let's not fix it just yet," my friend wrote in the email. Attached was a photo of his new puppy.

As I write this, the sweetest dog who ever lived, my boxer, is swatting at my chair looking for attention. Feeling ignored, she hops on the sofa hoping to get busted - then hugged - for a mischievous infraction of the house rules. Okay, I'm not the strictest disciplinarian when it comes to my Casey girl.

Yes, we love our pets. Sometimes, we spoil them in ways we'd be embarrassed to admit. But they can be hard on the furniture. You may not be able to consign anything after years of domestic bliss with your pet. But you'll probably agree with me: it's worth it.

Closing up the other night, I checked every corner of the store. As always, our showroom has seen a lot of traffic, and I've found everything from balled-up tissues to my own business card - with trample marks - on the floor.  But I can always count on finding at least one item that will make me smile.

After a busy day, I always find remnants of lollipops scattered around the store. A blue wrapper in one corner. A red one under a dresser. Here, a well-gnawed white stick. You wouldn't think I'd like picking up trash every night. The truth is, I'm O.K. with it.

That's because lollipops changed this business.

Seven years ago, Diana and I bought Furniture Consignment Gallery from the couple who started the business. They'd had some good years, but they had grown weary of the grind of moving furniture, and they wanted to move onto the next phase in their life. To us, it seemed, they'd also tired of the challenges of retail.

The showroom was littered with signs, none of them friendly. "Don't Touch Me" was stuck on a topiary. "No Strollers" greeted shoppers at the bottom of the stairs. "Keep Children in Hand" was taped to the front door. Tacked in the stairwell: "No Food or Drink."

On our first day as new owners, Diana gathered up all the signs. Stopping in to say goodbye, the former owners were appalled. "What if someone spills coffee on a white sofa?" the woman demanded. "What if someone trips on the stairs carrying a stroller?" her husband asked.

"Well," I offered, a bit hesitantly. "We think you were missing a market."

"Really?" the woman huffed. "Which one?"

"Moms with kids," I said.  

The next day, Diana filled a bowl with lollipops for our customers. By the end of the week, it was empty. We filled it again. A few weeks later, we got a bigger bowl.

After seven years, I can offer the Federal Reserve a reliable new indicator of business growth: lollipops. The faster we go through candy, the higher our sales.

As it turns out, moms with kids aren't the only ones who love a sweet treat while shopping. So do newlyweds. And twentysomethings furnishing their first apartment, "empty nesters" outfitting the new townhouse. And even the seasoned business man who was unraveling a root beer flavored pop. He was asking me why we seemed to be doing well in this difficult economy.

I gave him a dum dum answer.

So, stop by anytime. We promise to keep the showroom stocked with quality furniture - and the candy bowl filled with lollipops. Try to throw your wrappers away, but if one sifts through your fingers and hits the floor while you are admiring a glistening mahogany chest of drawers; I won't mind picking it up at the end of the day. Really.

     Our once-a-year sale requires all hands on deck, so we were pretty happy when an old friend stopped by the showroom to help. Jim is a former corporate executive who suffered a brain aneurysm, and a heart attack eight years ago. His health problems cost him some cognitive ability, but he hasn't lost his confidence, his talent for leadership or his sense of humor.

      All of those were in evidence when a customer decided to buy a beautiful hand-planed barn board table. She drove to our showroom from her home in Connecticut, prepared to haul home her treasure. She brought a U-haul - and her dad. Both father and daughter were concerned that the trailer's worn-out shocks would mean a bumpy ride and, ultimately, a damaged table.

     Jim came to the rescue. Rummaging around our storage room, he found a case of paper towels and a half-dozen rolls of duct tape. "This might do the trick!" he announced, "Oh, and Jay," he added, "I'm going to need a saw."

     A saw? Near this spectacular table? My heart seized up for a minute, but I decided to trust him.

     An hour later, the table was secure in the trailer - and packed so carefully it could withstand a collision with a Hummer. First, the table was swathed in bubble wrap. Then, Jim constructed a crate using scrap wood. Placing the table into the crate, he used rolls of paper towels to act as shock absorbers. He topped it off with a tarp in case of rain.

     Father and daughter honked to say good-bye as they pulled out of the parking lot, happy with their treasure and with the innovative packing that insured they'd get the table home without a scratch.
     Jim is one lucky guy to have survived a health whammy. And we're lucky, too. He came out of it with his big heart - and his creativity - intact. Thanks to him, our customer will be serving dinners on the table of her dreams for years to come.

"New Jersey has the best tomatoes in the country," the gentleman reflected thoughtfully. He'd stopped by our store to ask me to evaluate a rug for consignment. Not this week, I said. I had plans for a road trip - to New Jersey. Don't forget to stop at a farm stand, he advised. You don't want to miss those tomatoes.

     Here at Furniture Consignment Gallery, we've always said that we will go far to fill our truck with good stuff, and we mean it. This week, we made the trek to a fine estate in Livingston, N.J.

     Getting there was a battle. We dodged kamikaze drivers from Boston to New York. At one point, we put the truck in park and sat on sweltering concrete for several hours. So hot was it in fact, that off to the side of us, a car literally caught fire and went up in flames. By the time we got to the Garden State, I wanted to hurl some of those famous tomatoes at the welcome sign.

     Our escapade took nearly twenty-four hours, but we returned unscathed and with tons of, juicy, ripe furniture: Henredon, Ralph Lauren, Mitchell Gold and Althrop. Also among the bounty was an extraordinary leather sectional and ottoman from Bloomingdales, creamy and soft as butter.

     We also scored some beauties closer to home this week. You won't want to miss the mahogany Stickley dining set that came in from North Reading with some upholstered pieces from Ethan Allen. Or the Hickory Chair sofa from Rowe's Wharf. Or the Council Craftsman inlaid table, chairs and server from Wellesley. That home also sent twenty other great items to our showroom that are not yet on the web stie.

      "Have truck, will travel."

That's our motto. So be sure to stop by today. The good stuff goes fast.  

     He parked his bicycle outside the store on Route 9 in Chestnut Hill, opened the door and staggered into the showroom, out of breath and sweating profusely. "It's hot out there," he announced, wiping his brow.

      "My wife sent me to check out some chairs," he told us. He was an older gentleman, but it was apparent from his build and his firm hand-shake that he may have been quite an athlete years ago. We pulled up a chair for him and offered him a gulp of water.

     Like him, the Chippendale chairs had a rich patina, were full of character and solid as a rock. He looked them over and bought them decisively. The decisiveness is a trait that had likely served him well during, what we guessed to have been, a successful business career.

     He decided to forego the bike ride home, and called his wife for a ride. Twenty minutes later, a woman strode into the store, clearly exasperated. She was a bit younger, pretty and a polished suburban wife. "What were you thinking?" she scolded the man. "The bike? In this heat? Route 9? Are you crazy?"

     Despite the lecture - and a tumultuous medical history - he didn't look a bit sheepish. In fact, he ignored the rant and turned to us with a reasonable request. "Put those chairs aside for me. I'll be back to get them a bit later. Oh, and don't sell my bike."

      After he left we thought: who wouldn't want to almost kill themselves by bicycling down Route 9 in blazing heat to buy their wife some chairs from FCG? It all made perfect sense to us.

"Beautiful!" the octogenarian bellowed at his wife a few feet away. The pair was admiring a massive cherry hutch with beveled glass they found in the showroom and intended to buy. "We can move this ourselves," his wife hollered back with delight. "We don't need to pay the delivery fee."

Looking a bit doubtful, he gingerly made his way over to the hutch and attempted to lift the top half of the hutch an inch or two to gauge its weight. "I think we can get it," he announced with confidence to the entire population of Hanover, MA. She made her way to the opposite side and concurred. "Oh, yes, dear, we can."

To this pair, life is a bucking bronco - and you'd best grab it by the horns.

Married when Elvis was crooning Love Me Tender on the Hit Parade, the two were still feathering their nest and having adventures. After a buying spree in our showroom, they were going to look at motor homes for a cross-country jaunt. 

He was 82. She was 81. The fun, they assured me, was just starting. 

The two actually preferred the view at 10,000 feet. Both have been aviators since they were first married. They have flown the friendly skies in his-and-her single-engine planes for more than a half-century.

Hers is a sporty 1968 Beechcraft, a plane that just begs for a flight outfit of go-go boots and a miniskirt.  She went out to the car to get photos. "I'll never sell it," she exclaimed. "It's my baby." Her husband just put a new engine in it for her.  

As for the hutch, I proposed they leave the heavy lifting to the pros. Why risk a slipped disc when there's so much more left on the bucket list? I convinced them to let our young bucks bring the hutch home for them - and they almost had me signed up for flight lessons.  

Those two old birds are doing it right: life at full throttle, even in your 80s.

Love the Adventure book featured? Buy it here.