For the last few months, I would jump when a car door slammed or when a pot slipped and hit our kitchen floor. My heart would pound and I'd break out in a cold sweat. Last April, I was one of the thousands - along with my wife and three sons - at the finish line of the Boston Marathon. We weren't injured in the bombing, but I'm haunted at the thought that my family was a target for terrorists.
Now, after a long and uneventful summer, I'm not so jumpy anymore. In fact, the crack of a bat has been sweet music to my ears for the last few weeks. The home team muscled its way from last place to first as a nation cheered it on. The Red Sox victory in the World Series is the perfect metaphor for our city. Yes, Boston is strong.
The marathon bombing exposed our vulnerabilities and violated our sense of security. For many of us, the trauma lingered for months. Still, while driving the truck through the city and suburbs picking up furniture this week, I was struck by what I saw. Construction workers are banging hammers and brushing paint on almost every street. The smell of sawdust is in the air.
To me, that's further evidence of a comeback. Many of us are investing in the place that is safest and most comforting: our homes. We are hard at work to create a haven that has meaning and purpose and security for our families.
Six months ago, two morons tried to destroy a great international athletic event and bring a city to its knees. But we're tough. We know how to get back in the game - and win. Let's never forget those who were hurt in the bombing and what we lost, but let's also celebrate our stubborn resilience in the face of adversity. Boston deserves a pat on the back as do the city's triumphant bearded men with bats.
Topics:
real estate,
delivery,
change,
Comebacks,
boston marathon bombing,
boston strong,
consignment,
boston,
chestnut hill,
pick up,
Furniture,
Hanover,
customers,
plymouth,
audience,
target,
moving,
red sox,
world series,
baseball
Clipboard in hand, I watched our four guys in blue shirts extract a big haul of furniture from a home in Scituate, a picturesque seaport town on the south shore of Boston. Like powerful ants, they raced up and down stairs for hours carrying six rooms of heavy pieces out of the house and into our truck.
Not so long ago, I was doing the hoisting myself with the help of a part-time high-school kid. Back then, all we had was a trailer hitched to the back of a pretty battered SUV. Now, I'm the guy with the clipboard. We've got two decent trucks and blue polo shirts with our company logo.
We've come a long way in eight years.
Our consignors are moving back to London. He'd moved here back in the 1980s to manage a project for Gillette. Originally, the assignment was to last for no more than sixteen months. He and his wife stayed 27 years in Boston.
Their children and grandchildren are firmly planted now in American soil, but this recent retiree and his wife are going back to England. They know they'll be crossing the pond a lot in years to come, but even after decades, home has a powerful pull.
They'd bought new furniture three years ago after a flood, and most of it is in perfect condition. On a hot afternoon in mid-August, we packed it up and brought it all to our store in Plymouth.
Life takes us to unexpected places by indirect routes. Most of the time, we are traveling without a map. All we really have is an internal compass. What is next for you? For us at FCG? For the ex-pats going back to England?
Stop by one of our three stores this weekend. There are countless family histories written in the furniture in our showroom. Imagine yours coming to life with some of these beautiful pieces.
Topics:
home,
delivery,
change,
life,
consignment,
boston,
chestnut hill,
pick up,
Furniture,
Hanover,
customers,
plymouth,
children,
audience,
target,
kids,
moving,
spring break
Our front door whipped open, and Diana burst in, beaming. She gave me a high five. All three boys were on their way back to school. Just as we were about to break into the victory dance of the newly emancipated, we heard a small, miserable voice behind us.
"Wrong bus." Collin, our ten-year-old, stood in the foyer. He'd ridden one block before the big kids informed him he'd gotten on the eighth-grade bus, not the fifth-grade bus. The driver ejected him promptly at the next corner. Humiliated, he'd run home. Already anxious about his first day of middle school, now he was a ball of nerves. "Thanks a lot!" he said, glaring at us.
Earlier, Cade, our thirteen-year-old, was fuming during the short ride to his bus stop. I got the silent treatment because I won't
let him upgrade to a smartphone. He believes this tragedy will ruin his year. He'll survive. At least he got on the right bus.
The dog is sulking - and possibly sick. Even the family car is protesting the end of summer and the start of the car-pool season. Red warning lights are glowering irritably on the dashboard.
We had one happy camper: Robbie marched off to kindergarten with a big smile. It was orientation day: his first, our third. All the moms sending off their first-borns were beaming through tears and lingering for glimpses. Diana, a veteran, exited happily, kicking her heels.
Transitions are tough. It's a relief to pack the kids off to school, but I'm already dreading the projects. Build the Roman Coliseum out of Cheerios? Seriously!?! Someone in the family needs an engineering degree to get a kid through school these days.
We're all busy. That's probably why our three showrooms are quiet this week. But we are working hard to get ready for when you want to beautify your home for the holidays. Every store has exquisite pieces. There's a beautiful Baker dining table in Chestnut Hill, a Chippendale china cabinet in Hanover, and even a folding table with a butler tray in Plymouth. We're ready to help you create the best holiday ever.
Topics:
pets,
kindergarten,
bus,
transitions,
Furniture Consignment Boston,
Furniture Consignment Gallery,
school,
American Made,
chestnut hill,
Furniture Consignment,
Hanover,
plymouth Furniture,
customers,
kids,
dog,
school bus
After the big two-day, tax-free furniture sale last weekend, Diana and I were exhausted. We closed up the store, looked at each other and realized we were thinking the same exact thought: Let's go to the beach!
Sunday night offered perfect weather night for a barbecue on the beach. As the sky darkened and dozens of bright meteors streaked overhead, we blackened some burgers on the grill and roasted marshmallows with our three boys. Just as we were settling in for a night of quiet stargazing, four cars roared up. Out poured twenty college kids.
They cranked up the music, opened a cooler of beer and lit a fire. With skills finely honed by spring break, they managed to construct a party scene in seconds - or so it seemed to me. Suddenly, our peaceful evening with the kids seemed in contrast, well, boring.
"How did we get here?" I asked Diana, looking enviously towards the party. "We used to be over there." I mean, it didn't seem that long ago. We were carefree. We had a dozen friends who could dance in the sand all night without worrying about work on Monday. Now, we have a business, a mortgage, three kids.
Diana glanced at me with an unmistakable expression. It said, wordlessly: "You are such a dumbass."
"They're over there, Jay, trying to figure out how to get over here," she observed, turning to watch our three boys chasing each other across the beach. "And with whom."
I laughed. I knew she was right, but I wanted to yell to them, "Stay over there!" In a few hours, I would be back to work trying to figure out how to arrange 50 plus deliveries from the weekend sale, answering e-mails, registering kids for fall sports and hollering at them to finish their summer reading.
Then, an older couple strolled by both of our campfires, chuckling at the awkward antics of the teenagers, then nodding genially at us. They looked content. Our stage in life is a lot of work, but as the kids ran back to our fire, shivering with beach towels, I know that we will remember these times as the good old days.
Topics:
delivery,
change,
life,
tax free,
consignment,
boston,
chestnut hill,
pick up,
Furniture,
Hanover,
customers,
plymouth,
children,
audience,
target,
kids,
moving,
beach,
spring break
a beauty, a palatial oriental woven in brilliant colors. So of course we put it out for display in our showroom as boldly as Cher once put it out in Vegas. We weren't hiding anything. That rug got a lot of attention from shoppers until one lucky buyer hauled it home.
Six days later, the phone rang irritably. Apparently, it had taken almost a week for the buyer to notice the flaw - and now she wasn't happy about it.
Shoppers, let's get real. Virtually every piece on our showroom floor has had some interaction with life. More precisely, that means the occasional ding, dent or scratch. A loyal customer recently told us that it was worth the long drive to our showroom because the not only is furniture a bargain - it is in "pristine condition."
But, the reality is, if you do some serious poking around you'll probably find some small issue with just about every item in our stores. Some shoppers are really fussy - and they're actually kind of fun to watch. They'll crawl around on the floor inspecting an item for dents you can barely see with the naked eye.
Others shrug off the small stuff. We sold a Hitchcock hutch this week with a small scratch on the maple top. Our buyer shrugged it off. She was a bit of a klutz herself, she said, and she'd learned to accept that foible. For her, the scratch on the hutch was nothing more than a reminder that bumps and bruises are part of life.
At Furniture Consignment Gallery, we carefully evaluate furniture when it is displayed under the bright lights of our showroom - and we take every one of those dings and dents into account when we price the item. So the question is, what's your angle?
Are you looking for flawless furniture? Or can you tolerate a minor scuff or snag to get top quality at a bargain price? If that's the case, we have got some great buys for you this week.
Topics:
scrapes,
snag,
Furniture Consignment Boston,
Furniture Consignment Gallery,
American Made,
chestnut hill,
pick up,
Furniture Consignment,
Hanover,
plymouth Furniture,
customers,
dings
"Hey, kid!"
I heard a raspy voice holler across the showroom, and, though it had been nearly a decade, I recognized it right away. For those of you who aren't from Boston, everyone is a "kid"-- even a soon-to-be-40 business owner. You gotta love this town.
Out in the parking lot, I spotted his red truck and the memory came rushing back.
Years ago, in the midst of a move to a new home, he'd heaped a lot of furniture into the flat-bed and hauled it to our store in Hanover. Late in the day, after we'd closed up shop, he decided to bring one more piece: a massive pine hutch.
By then, we'd gone home. Our doors were locked. So he unloaded the hutch behind the store. It was a warm and cloudless summer evening. He figured there was no harm in leaving his hutch outside for one night.
The following morning, he rumbled into the store. "Hey, kid," he asked. "What do you think of the hutch?"
I was puzzled. What hutch?
"
I left it by the back door last night," he said. We went outside. No hutch. By now, his face had registered emotions from skepticism to confusion to shock. Solid pine, that hutch must have weighed a couple of hundred pounds.
After sleuthing out back, we turned up some clues: tire tracks, boot prints, sawdust, and a bent blade from a Sawzall. The thief apparently had spotted the hutch behind the store, took off to get some tools and returned with a versatile cutting monster capable of, say, slicing through a Boeing 747. Adding insult to injury, he plugged his Sawzall into my outlet!
After hacking the hutch in two, the thief loaded it in his truck and took it home. The hutch was gone.
That was our first - and only - grand theft at FCG. Both of us were robbed. There was no money to be made for either of us on this piece. I felt badly, but he knew we shared the loss together.
Despite the snafu with the hutch, my old customer had had a good experience with Furniture Consignment Gallery, and he was back to do business again - after we'd shared some laughs remembering the hutch-hacking.
Seeing him reminded me also that we are in a true partnership with our consignors. Most often we win together as items sell quickly and for good money. We split those sales with each other. But sometimes, things don't work out as planned and we share those pitfalls together too. I really like the fact that when you do business with us here at Furniture Consignment Gallery, we are in it together.
Topics:
stolen,
consignment,
boston,
chestnut hill,
2013,
newton,
Furniture,
Hanover,
plymouth,
gallery,
hutch,
thief,
burglar,
kid
Timberland boots. My son had to have them when he turned 13 in March. That's what all the adolescent boys are wearing these days, and he wants to be one of the guys. I remember being 13. I desperately wanted Converse sneakers with red and blue laces for my birthday. Thank God my parents listened. Those sneakers let me run with the pack - and probably saved me years of therapy. The "Tims" gave my wife and me the opportunity to have a meaningful conversation with our son. We told him it isn't a bad thing to be part of the crowd, but there's a time to stand out and have the courage to be your best unique self. We just installed beautiful blue awnings on our showroom in Hanover. We want to grab the attention of passers-by because we're confident we'll wow you with our products and our people. Standing out is scary. Just ask my wife Diana, an interior designer. Many of her clients are terrified to make even the simplest decorating decisions. "What color do you like?" she asks when she starts a project. Some clients stutter and stammer as if she asked them to name their favorite child. This isn't a trick question. Even my five-year-old can answer it. But somewhere along the way in life, many lose the ability to say what we really like. Sometimes, Diana comes home from a job in a bit of a funk. "I wish they would relax," she says. "They're worrying too much about what other people think." 
This week, I visited our Plymouth store to mark down some items that have lingered too long in the showroom. There's an awesome fire-engine-red contemporary dining room table in great condition for $404. I thought it would fly out of the store when we first got it. I thought a designer would scoop it up for a client whose taste leans toward the funky and cool. Wrong. Where is your sense of adventure, people? Have some fun with your home. Be different. Look at it this way: furniture is less expensive and less permanent than a tattoo. And you're getting a great discount when you shop at Furniture Consignment Gallery. So give your home a personality-yours! - and stop by one of our three stores this weekend. We've got classic and we've got quirky. Relax and enjoy.
Topics:
contemporary,
larry bird,
timberlands,
delivery,
consignment,
boston,
Interior Design,
chestnut hill,
pick up,
Furniture,
Hanover,
plymouth,
design,
dining table,
fear,
firetruck red,
converse,
chucks
I've been pounding holes in the pavement lately, trying to keep the inches off my waist. Hey, I'm Italian! I like to eat. I haven't lost a pound yet, but at least there was a little less gut to suck as I was squeezing through a maze of furniture in one woman's house this week.
"Jay, help me!" she said. "I feel like I am suffocating!"
She'd just downsized into a tidy little cottage, bringing with her a dining room set that would have been worked well in Buckingham Palace. Seriously, it was stunning, but massive. No wonder she was claustrophobic.
Clearly, the furniture had to go. So off it went to our store in Chestnut Hill.
This spring, the housing market is booming, and our phones are ringing off the hook. After years of stagnation, homeowners are trading up, down and all around with glee. And the furniture that worked so well in that four-bedroom colonial suddenly looks out of place in the seaside villa.
For us at Furniture Consignment Gallery, this is great news. Our stores are brimming with a huge variety of furniture. Some of our consignors are seasoned movers; they've measured the new house and they know that some pieces have to go. We're also getting frantic 
calls from some who procrastinated about their move only to realize there's no way that comfy sectional will fit the new family room.
For those of us making the rounds in the truck, this means long days, a lot of heavy lifting and, sometimes, a bit part in the general drama of life. Michelle Obama was in Boston earlier this week for a fundraiser, which snarled traffic for more than an hour on Commonwealth Avenue. Eventually, cabbies and other drivers gave up honking and got out of their cars to socialize and watch us fill the truck with furniture.
A young bride-to-be was disassembling her bachelorette apartment, preparing for her wedding - and a move to a new home a thousand miles away. "Getting married!" she told the crowd as we loaded the truck, piece by piece. "Going to Chicago!" When we were done, the crowd cheered - for her, for us, for new beginnings.
Some days, I really love this job.
Topics:
real estate,
delivery,
change,
consignment,
boston,
chestnut hill,
pick up,
Furniture,
Hanover,
customers,
plymouth,
audience,
target,
moving,
Chicago
Red alert: the twins have been acting a little strange. They seem tense, especially about the design of their showrooms. Everything has to be flawless. Every lampshade has to be straight and every pillow fluffed. In the last few days, our typically energetic store managers have turned into whirling dervishes of design.
For those new to this blog, the twins refers to the two brothers - identical twins - who manage the Hanover and Plymouth stores for Furniture Consignment Gallery. Ron has overseen our largest showroom in Hanover since 2006. Brad was recently recruited from a Macy's in Florida to manage our newest store in Plymouth. Equally gifted in furniture merchandising, they are ferociously competitive about their stores.
Earlier this week, during our weekly conference call with the store managers, I witnessed what sounded suspiciously like a sibling smackdown. "How do you like the flowers?" Ron asked Brad casually. Turns out, Ron had planted masses of wildly colored flowers outside his brother's showroom last Monday - on his day off!
Well, apparently, no harm, no foul when the goal is beautifying our stores. Brad was grateful for the help. Later, I heard the two hatching a plot to do a landscape makeover of Hanover together this coming Monday.
As an employer, I couldn't be more appreciative of the effort, but I was getting a little worried about burn-out. Then, in a moment of furniture-arranging pique yesterday, Brad dropped a bombshell that explained everything. "Everything has to be perfect," he said. "Mother is coming."
So that explains it! Mother! On her way from her winter home in Florida to her summer home in Maine, the matriarch of the family is going to stop by to see her sons and look over their handiwork. I've never met her, but she lives in legend, at least at FCG.
Widowed when her twins were 10, she raised three boys along with their sister by herself, working in the family tire store where she excelled at the art of retail. At 78, she's a tiny, stylish dynamo, and her 51-year-old sons haven't yet outgrown the desire to impress her. She arrives in two weeks. I can't wait to meet her - if only to see an end to the frenzied primping.
So stop by our stores this weekend and enjoy the results of our sibling rivalry. I'll be there. I've been sentenced to hard labor - at least for the next two weeks. "The deck outside the store has to be stained," Brad told me sternly. "Mother is coming."
Topics:
new york,
Furniture Consignment Boston,
Furniture Consignment Gallery,
American Made,
chestnut hill,
pick up,
Furniture Consignment,
Hanover,
plymouth Furniture,
customers,
delivery mother,
twins
She was a hiring manager for a large firm, and she was in a hurry to get to work. But first, she had a job to do. Perched primly on an armchair wearing chic business attire and holding a note pad, she was in full interview mode.
I was there to evaluate her fine furniture and to outline a strategy to market them between our three showrooms. In-home meetings are something that I like to do with customers who have several items that they need to sell. This business woman had no time to market her furniture on her own and she wanted to know that whoever sold them on her behalf, would not require management oversight.
"Who," she demanded, "is your target market?"
We have been asking ourselves this question for nearly 10 years now as we continue to grow our business. And I love how we have been able to expand the answer to include all kinds of homeowners.
"Our target market is folks who know and appreciate fine furniture," I told our consignor to be. "They may be outfitting their primary home, a second home at the beach or a city condo. Either way, they are looking for furniture at a discount - without sacrificing quality!"
Get me started on that topic, and it is easy for me to get carried away.
"Here's how it works with our three stores," I barreled on. "Chestnut Hill is a kind of high-end boutique where you can find lots of specialty pieces such as dining tables, china cabinets or exquisite accents. In Hanover, our biggest store, you'll find a huge selection of bedroom, dining and kitchen sets, furniture for the living room - even pieces for the man cave. Plymouth, our newest store, has a great selection of casual pieces especially for those looking to furnish a vacation home. Whether you are outfitting a city condo, a colonial in the 'burbs or a cottage on the shore, you'll find what you need at one of our stores."
She raised her pen, and stopped me in mid sentence. "So when can you come and get these pieces?"
Topics:
delivery,
consignment,
boston,
chestnut hill,
pick up,
Furniture,
Hanover,
customers,
plymouth,
audience,
target
